About this Store
WHERE THIS STUFF COMES FROM & HOW IT’S TREATED:
With the exception of prints ordered through INPRNT, all items are hand-packaged and shipped by me, and sent from my studio in downtown Portland, Oregon. If you would like more information on how and where my products are manufactured, please contact me and I'll be happy to answer your questions!
When you order, please keep in mind that I don't have a warehouse or staff; I'm usually able to ship items out one day a week. Your order should be in the mail within two weeks of your order being placed. If I'm on the road exhibiting at a convention or come down with a wicked flu, it may take a bit longer! Please don't hesitate to contact me if you don't receive a shipping notice within two weeks, or if you need an item delivered by a particular date.
SHIPPING WITHIN USA:
Larger packages will ship to you via USPS Priority, in a Flat Rate container where possible, and should arrive within 1-4 days. If you've ordered a smaller item, it will ship to you via USPS First Class.
If you would like your item to arrive in time for a particular event, please add a note to your order and I’ll do my best to accommodate!
If your order qualifies, you'll receive USPS.com tracking number at the e-mail address you provide as soon as I've printed your mailing label.
I ship everywhere! Heaven help me, I do. International orders requiring more than a simple envelope will be sent via International Priority in Flat Rate packaging wherever possible.
I understand that the cost of international shipping can be prohibitive for some buyers. If a digital version would make a book or a print accessible to you but you don't see it listed in the store, please ask me! Several of my books are also available outside of North America, in stores through Diamond Distribution UK and online through Amazon.
For UK buyers, please keep in mind that you are responsible for paying all Import Duty/VAT expenses, which will be charged to you upon receipt of your package; your order might be withheld until payment. You can get an estimate of your additional expenses by visiting this free online Import Duty/VAT calculator. Shipments totalling below £15.00 are typically exempt.
I’m happy to offer a full refund, no questions asked, on any item that hasn’t yet shipped and that hasn’t been customized (a book made out to somebody, a print made on order).
If your order arrives damaged in any way, if I send you the wrong order, or if you're otherwise dissatisfied, please send me an e-mail through the store, and I’ll be happy to make it right with a replacement or a refund.
I won’t sell your information or disseminate it in any way, and at no point do I have direct access to your payment information. The mailing list is only used when a new book becomes available. I don't send any unsolicited material to customer-provided shipping addresses.
WHAT HAPPENS TO YOUR MONEY:
All profits go directly to the artist - paying for such extravagances as health insurance, art supplies, and toothpaste. Retail sales are a big part of my income; thank you for enabling me, and please contact me with any concerns or requests.